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FAQ

Common : Interactive Panel / Pad

UPIC Series

UPIC Notepad

Common : Interactive Panel / Pad

What kind of technology is used for the wireless connection between the digital pen and the computer?

Bluetooth wireless communication is used.

Does a USB Bluetooth adaptor come with the product?

No -if your computer does not have the built-in Bluetooth functionality, you need to purchase a USB Bluetooth adaptor separately.

What is the "paring"?

"Pairing" is to establish the wireless connection between the computer and the digital pen.

Can I pair a digital pen with multiple computers?

Yes - however only one digital pen can communicate with a computer at a time. Therefore, when you want to pair the pen with another computer, you must cancel the connection with the original computer first.

Can I pair multiple digital pens with a computer?

Yes - however, it is not possible to use digital pens simultaneously.

Can I use digital pens simultaneously?

No - you need to use digital pens one after the other.

What will happen if I use a USB Bluetooth adaptor with my computer when my computer already has built-in Bluetooth?

It may cause instability of the Bluetooth function. Therefore, make sure to check if your computer has the built-in Bluetooth function before using the USB adaptor.

Can I use a USB Bluetooth adaptor with the USB hub?

No - doing so may cause instability of the Bluetooth function.

What is the maximum working distance between the digital pen and the computer?

It is 10 meters max. (It depends on your operating environment).

What happens if the cap of the digital pen is left off?

If the digital pen, with the cap off, has not been used for more than 7 minutes, it will turn off automatically. Once you attach the cap to the digital pen and then remove it, the digital pen will work again.

What is the average battery life for the digital pen?

During continuous drawing – approx. 5 hours / In stand-by – approx. 150 hours (with the cap off)

LED indicator of the digital pen does not light or flash after removing the cap.

Check following possible causes:
A battery is not inserted in the digital pen.
A battery worn out.
A battery inserted in the wrong direction (+ and - polarities).

LED indicator of the digital pen flashes and it does not work.

Check following possible causes:
Indicator flashes - lit for 0.2 sec and off for 3 sec : paring has not been completed.
Indicator flashes - lit for 0.2 sec and off 0.2 sec : A battery is low. Replace it with a new one.
Indicator continue to flash for 8 seconds and then turn off: A battery worn out. Replace it with a new one.

The digital pen does not work though the wireless connection has been completed.

Check following possible causes:
The digital pen is used at an angle exceeding 45-dgrees relative to the vertically of the panel.
A stylus of the digital pen is worn out.
Such as adhesive tapes are attached to the panel.

Is the UPIC compatible with Mac OS?

No - the UPIC is compatible only with Windows OS.

Can I draw contents with the digital pen onto any application?

Yes.

What is "Touch & Draw" software?

It is the dedicated drawing software.

Is one-year maintenance contract available for the UPIC?

No - if there is need of repair, we handle each incident on a case by case basis.

UPIC Series

What is the warranty coverage for the panel and the digital pen?

It differs according to areas you will purchase. Please contact your local dealer or distributor.

Can I use dry-erase markers with the panel? If so, can I use any brand of dry-erase marker?

Yes -however, we recommend the use of our exclusive dry-erase markers for the best erasability.

Why is the exclusive PLUS eraser better than others?

Sponge of the eraser is made of melamine which has the best erasability for the UPIC panel.

Can I save the contents written with the dry-erase markers to my computer?

No - you can only save the contents drawn with the digital pen to your computer.

How can I clean the surface of the panel?

Wipe the sheet with the cloth wrung out of water.

Can I still use the panel if it has been scratched or gouged?

The digital pen may not recognize the coordinates (printed dot pattern on the panel) of the damaged area in the panel. However, it works normally in the rest of area.

If torn, can I purchase only the sheet portion of the panel?

No - contact your local dealer or distributor to repair the panel.

Can I attach magnets to the UPIC panel?

Yes - it is possible when the panel is attached to such as the steel wall, whiteboard and porcelain steel chalkboard.

Where is a suitable place to install the panel?

Magnet type: to as the steel wall, whiteboard and porcelain steel chalkboard where the magnet sheet is attachable.
Film type: to a flat wall surface using the double-sided tape which comes with the products.

Can I use any brand of projector?

Yes- you can use any brand of projector equipped with a VGA or HDMI port.

Can I draw contents with the digital pen onto the projection image with trapezoidal distortion?

Yes.

Can I use a ceiling-mounted projector?

Yes.

How many marks do I have to tap to complete the calibration?

Only 4 marks.

What is the proper way to store the panel?

Place it in the paper cylinder inside the carrying bag (magnet type only).

The projected image was moved mistakenly. How can I make a calibration again?

Click the "UPIC utility" icon in the task tray on your computer and select "Calibration" in the pop-up menu.
Also "calibration" icon o the movable toolbar (optional) allows you to make a calibration.

UPIC Notepad

Can I still use the UPIC Notepad when the dot pattern sheet was damaged?

It may cause malfunctions if the sheet was damaged remarkably.

What is "UPIC" icon on the UPIC Notepad?

It allows you to access to UPIC website if your computer can connect to the internet. You can download "virtual laser pointer's icons" or see the latest news.

How can I quit "Virtual Laser Pointer" or "Spotlight" functions?

Tap the "mouse" icon or other icons you may want to use.

Can I hide the toolbar of "Touch & Draw" software?

Yes - you can hide or display the toolbar by clicking the " Touch & Draw" icon on the UPIC Notepad.

With which applications can I use the "Page Up & Down" icon?

They are such as PowerPoint and image viewer with "Page Up & Down" function.

Do I need to make a "calibration" for the pad?

In the default setting, it is not necessary as the entire area of the pad is active. However, as the active area of the UPIC Notepad has been set in 4:3 as aspect ratio, if aspect ratio of your computer is wide one (16:9).

Can I draw contents with digital pen?

Yes - use applications such as "Touch&Draw", the pointer option of PowerPoint 2003(or later), Windows Journal/Snipping Tool. Also other applications equipped with the pen function such as keystroke are usable.

Can I assign any application to an icon on the pad?

Yes - Set upi can be done in "setting" menu of the "UPIC Utility" - "Command Settings". You can assign one application other than "Touch & Draw", "PowerPoint, "Windows Journal" and "Snipping tool".

Procedure for registration

Tap the Setting" icon on the pad or right-click the "UPIC utility" icon in the task tray on your computer to open the "Setting" menu.
Select "Register Command" tab and select "user setting" from the pull-down menu of the" Profile". Then click and select a link of the ".exeFile Name" which you want to use.
Each function of the application is assign to each icon on the pad.

Which applications or functions are registered on the "Launcher" icons?

Windows Journal, Snipping Tool, Paint and Zoom are registered. You can register "Touch & Draw" functions, which is not available for the UPIC Notepad.

Can I use functions such as "Zoom" and "Undo" of the "Touch & Draw" from the UPIC Notepad?

Yes -you can register those functions on "Launcher" icons of the UPIC Notepad.

How to register the functions of "Touch & Draw" to the "Launcher" icons

Click the "Setting" icon to open the setting screen.

Select the "Register command" tab.

Select "Touch & Draw" from the pull-down menu of the "Profile".

Select the "Launcher (L1 to L5)" from the icon list.

"Command Settings" - select a desired function from the pull-down menu of "Registered function" and then click OK.

What is the "Always on" in the "Pointer setting" menu?

It allows you keep displaying a pointer when you remove the digital pen from the pad.

Every time I remove a cap, "calibration screen" starts. How can I avoid this?

Click the "UPIC utility" in the task tray and select the "Setting" in the pop-up menu. Then check "Use UPIC Notepad only".

I can not start PowerPoint slide show by tapping "slide show" icon.

PowerPoint slideshow will not start when "Touch & Draw" is activated. Quit "Touch & Draw" first.

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