FAQ

Max 3 meter (9 feet) with iOS / Max 2 meter (6.5 feet) with Android. Depending upon shot angle, lighting and focus.

Up to 45 degrees on either side of a board. However, this is restricted by shooting distance, lighting and focus.

iPhone 4, iPhone 4S, iPhone 5, iPad with retina display will work with the App. iPhone 3GS, iPhone 3G, iPad2 do not work properly due to poorer camera capability.

Approximately less than 1 MB. Size varies depending upon model of whiteboard used, device, distance where photo was shot, amount of writing on the board, etc.

Check the following;

• ・Make sure the PLUS logo is clean and unobstructed.
• ・Make sure the PLUS logo is not covered by the template sheet or some other object.
• ・Glare from lights may obscure the PLUS logo. Reposition the camera or the board so that the logo is not in the glare.
• ・Make sure entire frame of the board is in the camera display.
• ・Position the camera closer to the board so that the image is larger.
• ・The App may not recognize the board if image is taken in a dark room. Increase the amount of light in the room.

Check the following:

• ・Position the template sheet only in upper or lower part of a board.
• ・Make sure the template sheet is in a level position, lined up with the frame of the board.
• ・Make sure the template sheet surface is clean and unobstructed.
• ・Glare from lights may obscure the template. Reposition the camera or the board so that the template is not in the glare.
• ・Take pictures in well lit place as darkness could cause the App to not recognize the board correctly.
• ・Capture the image in front of the board and as near as possible.

Check the following ;

• ・Mark the check mark over a star （☆）clearly. Make sure no check marks extent into the star (☆）next to it.
• ・The check mark may be too faint. Be sure to use a black marker and mark clearly.
• ・If the above does not work, the importance rating can be changed using the App.

When taking a picture, make sure that the entire board is in the picture preview area.

Check the following;

• ・Avoid glare on the board. Change shooting angle.
• ・In Image Correction Confirmation window, choose "WB Mode".
• ・Take pictures in well lit place as darkness could cause the App to not recognize the board correctly.
• ・Capture the image facing the board and as near as possible.
• ・If the marker ink is too faint, it may not be captured correctly.

Check the following;

• ・Change the shooting angle and capture the image again.
• ・Take pictures in well lit place as darkness could cause the App to not recognize the board correctly.
• ・Capture image facing the board perpendicular to it as much as possible. Try to shoot the image as big as possible.
• ・When taking a picture, make sure to include the frame of the board in the image.

Check the following;

• ・Avoid hot spots and glare on the board. Change the shooting angle if necessary.
• ・In Image Correction Confirmation window, choose "Photo Mode".
• ・Take pictures in well lit place as darkness could cause the App to not recognize the board correct
• ・Capture images facing the board as much as possible. Try to shoot the image as big as possible.

Be sure to have the latest version of the App. Update if necessary.

Be sure the smartphone's wireless network connection is setup properly and has a sufficient signal.

• ・Make sure to connect the smartphone to the network that the printer is on.
• ・Check the network settings of the printer.

In the case of iOS 5, this message appears only during the first use. To remedy this, go to "Settings" -> "Location Services" and turn "MTG Sync" to "ON".
*You cannot import from and save in "Camera Roll" without activating "Location Services" for the MTG Sync App. This setting allows the device to share the "Board type" information imbedded in JPEG image file.

In the case of iOS 6, this message appears only during the first use. Accept by tapping "OＫ" or if you choose "NO", go to "Setting" -> "Privacy" -> "Photos" and turn "MTG Sync" to "ON". *You cannot import from and save in "Camera Roll" without accepting to access to "Photos" for MTG Sync. This setting allows the device to share the "Board type" information imbedded in JPEG image file.

In Setting, if "Shoot after stabilized" is set to "ON", the shutter will not close until the camera is stabilized. Turn it to "OFF", if this feature is not needed.